Customer Satisfaction: Survey of Missouri Adults

This survey populates data for five customer satisfaction measures for the Missouri Department of Transportation (MoDOT) Tracker areas designated 5a, 12j, 13c, 17d and 18b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from May 12 through May 23. The participation rate (completed interviews over the total number completed, refused, and terminated interviews) was 36 percent. A total of 3,500 interviews were completed for the study.

• Record URL:
  https://spexternal.modot.mo.gov/sites/cm/CORDT/or09002.pdf
• 
• Record URL:
  https://rosap.ntl.bts.gov/view/dot/3269
• Corporate Authors:

  Abacus Associates

  25 School Street
  Hatfield, MA  United States  01038

  Missouri Department of Transportation

  P.O. Box 270
  Jefferson City, MO  United States  65102

  Federal Highway Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Publication Date: 2008-7

Language

• English

Media Info

• Media Type: Web
• Edition: Final Report
• Features: Appendices; Figures;
• Pagination: 90p

Subject/Index Terms

• TRT Terms: Customer satisfaction; Decision making; Financing; Interviewing; Planning; Surveys
• Identifier Terms: Missouri Department of Transportation
• Subject Areas: Highways; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 01126232
• Record Type: Publication
• Report/Paper Numbers: OR 09-002, RI07-007
• Files: NTL, TRIS, USDOT, STATEDOT
• Created Date: Apr 13 2009 10:08AM