Intercity Transportation Provider Views: Are We Ready to Provide Safe and Dignified Services to All?

As a component of the National Institute on Disability Rehabilitation and Research (NIDRR)-funded Rehabilitation Engineering Research Center (RERC) on Accessible Public Transportation at the National Center for Accessible Transportation (NCAT), Oregon Health and Science University’s Center on Self-Determination (CSD) conducted focus groups with air carriers and subcontracting organizations (“vendors”) to investigate: 1) current training that personnel receive in serving passengers with disabilities, 2) level of skill and sensitivity among personnel, 3) the potential need for additional training, and 4) organizational/systems-level commitment to safe, dignified assistance to all passengers. Findings from this study will be combined with results from its affiliated RERC projects including: 1) a qualitative study of the experiences of travelers with disabilities, 2) a review and critique of current industry passenger assistance training practices, 3) two national surveys of travelers with disabilities, and 4) biomechanics research around safe dependent transfer techniques. All information will be used to create a comprehensive, evidence-based Passenger Assistance Training curriculum for intercity transportation personnel.

• Corporate Authors:

  Transport Canada

  1000 Sherbrooke Street, West, P.O. Box 549
  Montreal, Quebec  Canada  H3A 2R3
• Authors:
  • McCarthy, Michael
  • Westwood, Dean
  • Long, Anna
• Conference:
  • 11th International Conference on Mobility and Transport for Elderly and Disabled Persons (TRANSED)
  • Location: Montreal , Canada
  • Date: 2007-6-18 to 2007-6-22
• Publication Date: 2007

Language

• English

Media Info

• Media Type: CD-ROM
• Pagination: 4p
• Monograph Title: Transed 2007. Benchmarking, Evaluation and Vision for the Future

Subject/Index Terms

• TRT Terms: Accessibility; Customer service; Intercity transportation; Passenger transportation; Persons with disabilities; Public transit; Training; Transportation by environment
• Identifier Terms: Transed
• Subject Areas: Administration and Management; Aviation; Passenger Transportation; Terminals and Facilities; I10: Economics and Administration;

Filing Info

• Accession Number: 01130208
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 19 2009 9:28AM